Refund & Cancellation Policy
How cancellation, rescheduling, credits and refunds are handled across Trainopedia training and engineering services.
1. Scope
This policy applies to Trainopedia training and related paid services unless a specific enrollment confirmation, quotation, proposal or statement of work contains different cancellation/refund terms for that engagement.
2. Disclosure before payment
The applicable cancellation/refund rule is shown clearly before the learner/customer confirms payment. Different service types may reasonably have different rules.
3. Self-paced / digital training
Once protected digital course access is activated, cancellation/refund eligibility may depend on whether content has been accessed, the extent of consumption, and the commercial terms shown before purchase. The payment checkout states the exact rule before the learner pays.
4. Instructor-led group training
Where a learner cannot attend an instructor-led batch, Trainopedia may offer rescheduling, transfer to another available batch, credit or refund depending on notice period, batch commencement and the terms communicated before enrollment.
5. 1-to-1 professional training
Because trainer time is specifically reserved, 1-to-1 session cancellation and rescheduling may be subject to advance-notice requirements. The exact notice window and any rescheduling limit are confirmed before payment.
6. Corporate training
Corporate cancellation, participant substitution, trainer travel, rescheduling, cancellation charges and refunds follow the relevant proposal, purchase order or statement of work.
7. Engineering project services
Project-service cancellation, suspension or termination follows the relevant proposal/statement of work. Charges may remain payable for work completed, committed resources, approved third-party costs, non-cancellable expenses and deliverables already produced.
8. Duplicate / incorrect payments
Duplicate payments, technical payment errors or clearly incorrect charges should be reported with transaction details. Once verified, Trainopedia will process the appropriate correction/refund through the available payment method/provider process.
9. Cancellation by Trainopedia
If Trainopedia cancels a paid training service before delivery and cannot provide a reasonable alternative or reschedule under the agreed terms, an appropriate refund or credit will be provided for the undelivered portion.
10. Approved refund processing
Approved refunds are normally returned through the original or otherwise agreed payment method. Settlement timing may depend on the payment gateway, bank or financial institution.
11. How to request review
Email [email protected] with the learner/customer name, course/service, transaction or enrollment reference and reason for the request. Trainopedia may ask for information required to verify the transaction.
Please include the relevant enrollment, account, transaction or project reference where applicable.